How can we help?
Find answers to common questions about ordering, payment, delivery and returns — or contact us directly.
Frequently Asked Questions
Order
How do I place an order?
Choose the desired products, add to cart, and proceed to checkout. Provide buyer and delivery details and confirm the order.
Is registration necessary?
No, you can also order as a guest. However, having an account makes it easier to manage order history and details.
How do I know if my order was received?
After checking out, you will see a confirmation page with a number; our operator will contact you for clarification.
Payment and pricing
What payment methods are available?
Online by card (Visa / Mastercard) and cashless bank transfer for legal entities.
Will an invoice be issued?
Yes, we issue invoices to legal entities — select 'Legal Entity' during checkout and provide company details.
Delivery and Returns
How soon will I receive my order?
In Tbilisi within 24 hours, in regions in 1–3 working days, after order confirmation.
Is it possible to return a product?
Yes. Within 14 calendar days of receiving your order you may withdraw from the purchase without giving a reason, provided the product is unused and its presentation and original packaging are intact. We refund you by the same method you paid with, within 14 days.
Which products cannot be returned?
Sealed products whose seal has been broken and which cannot be returned for reasons of hygiene or health protection (for example sterile and single-use consumables), and products made to individual order. A defective product can always be returned.
Couldn't find the answer?
Contact us — we will be happy to help.
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